Features
30 features, one customer record.
Everything in Engage, Outreach, Support, CRM and AI, and the platform underneath.
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30 results
Support
5
UI
Unified inbox
Every channel in one inbox, with the customer’s record beside every chat.
Starter+
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HD
Help desk and SLAs
Tickets across every channel with priorities, SLAs, macros and breach alerts.
Starter+
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SR
Skills-based routing
Route by order value, open deals, language and channel, using the customer record.
Growth+
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QR
Quality review
AI scores tone, accuracy and policy on every conversation, not a 5% sample.
Growth+
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VI
Voice, IVR and AI calls
IVR menus, callbacks, a dialer, recordings and AI calls on the same timeline.
Growth+
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CRM & AI
6
AA
AI agents
Sales, support and success agents that read the full timeline and act at the autonomy you set.
Starter+
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AC
AI copilot
Ask questions across timelines, deals and revenue, and turn answers into segments and flows.
Growth+
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RA
Revenue attribution
Revenue credited to the message, step, campaign, sequence or ad that earned it.
Starter+
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CA
Contacts and companies
One record per person and company, merged across channels automatically.
Starter+
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DA
Deals and pipelines
Pipelines fed by replies, orders and signals, with the full thread on every deal.
Growth+
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CO
Custom objects
Model what you sell: subscriptions, stores, vehicles, policies. On every paid plan.
Starter+
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Engage
9
C
Campaigns
Planned sends to a segment across channels, with exit rules, caps and revenue per step.
Starter+
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F
Flows
Journeys that start when something happens: a cart left, an order delivered, 60 days quiet.
Starter+
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C
Chatbots
No-code bots that answer when customers write in, with catalog, orders and payment links.
Starter+
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WT
WhatsApp template builder
Write, check and submit templates with live Meta policy checks and regional languages.
Starter+
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CA
Catalog and payments
Products, carts and UPI payment links inside WhatsApp and web chat.
Growth+
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SA
Social automation
Comment-to-DM, story replies and follow-up tasks, within each platform’s rules.
Growth+
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A
Ads
Click-to-WhatsApp, Meta, Google and TikTok ads with revenue per click on the record.
Growth+
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S
Segments
Live segments from orders, events, consent and conversations, shared by every hub.
Starter+
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PS
Predicted send time
Each person gets the message when they usually read, inside quiet hours.
Growth+
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Outreach
6
MS
Multichannel sequences
Email, LinkedIn, WhatsApp, SMS and call steps with conditions that stop on reply.
Starter+
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PA
Prospecting and enrichment
Search people and companies, then enrich emails and phones with credits shown first.
Starter+
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SW
Signal watches
Watch accounts, searches, keywords, posts and past buyers. New people land matched.
Starter+
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LV
LinkedIn voice notes
Record a sample once, verify it’s you, and generate natural voice notes from sequence copy.
Growth+
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DS
Deliverability suite
Warm-up, mailbox rotation, bounce limits and DNS checks that keep you in the inbox.
Starter+
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WV
Website visitor ID
See which companies visit your site and which pages they read, then act on it.
Growth+
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Platform
4
RA
Reports and dashboards
Revenue, conversations, team and channel reports, in revenue and on one screen.
Starter+
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AA
API and webhooks
REST API, webhooks and a custom events API to send anything onto the timeline.
Starter+
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RS
Roles, SSO and audit log
Field-level permissions, SSO and an audit log of every change and AI action.
Growth+
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CA
Consent and compliance
Opt-ins per channel, DLT, NDNC, quiet hours and DPDP-ready deletion requests.
Starter+
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