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D2C and ecommerceCart recovery, COD confirmation, win-backs and launches on WhatsApp, Instagram and email, measured in revenue and inside Meta’s rules. B2B sales teamsFind accounts with signals, run sequences across email, LinkedIn and WhatsApp, then hand warm leads to sales and support with everything attached. AgenciesSeparate workspaces per brand, shared templates and reports, and revenue numbers your clients can see for themselves.
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Features/Skills-based routing
Support · Feature

Skills-based routing

Route by order value, open deals, language and channel, using the customer record.

Start free: no card needed Book a 30-min demo
Works onWhatsAppEmailVoiceInstagram
app.hypermoat.io · Skills-based routingLive
Inbox
Engage
Outreach
Support
CRM
Reports
Skills-based routing
12
rules
−38%
transfers
1.4 min
wait for VIPs
Lifetime > $241
→ Senior care
Rule
Open deal
→ Deal owner
Rule
Language: Tamil
→ Chennai team
Rule
After 9pm
→ AI agent
Rule
Product preview · example workspace
active rules
12
transfers
−38%
wait for VIPs
1.4 min
plan and up
Growth
Included in Support from the Growth plan
i
Results from live Hypermoat workspaces using skills-based routing. Yours will depend on your audience and offer.

Use cases it powers

Payment and EMI reminders
Revenue
Friendly reminders with a pay link, promise-to-pay options and escalation only when needed.
See the playbook→
Lead qualification
Sales
Ask the right questions in seconds, score the lead and route hot ones to a person.
See the playbook→
Returns and exchanges
Support
Photos, pickup slots and refunds handled in chat, with exchanges offered first.
See the playbook→
Feedback and NPS
Support
One-tap ratings that route unhappy customers to a person before they post a review.
See the playbook→
Missed-call campaigns
Sales
A missed call becomes an instant WhatsApp conversation and a callback slot.
See the playbook→

What you can do with skills-based routing

01
Record-based rules
Lifetime value, deals, orders.
02
Language routing
Hindi, Tamil, English.
03
Skills and capacity
Load-balanced by skill.
04
VIP lanes
Top customers skip the queue.
05
Owner routing
Account owners get their accounts.
06
After-hours rules
AI or on-call team.

Channels

WhatsApp98% read rateEmailCheapest per sendVoiceHighest-trust channelInstagram2x reply rate vs comments

Available on

See pricing →
—StarterNot included
✓GrowthIncluded
✓ProIncluded
Part of the Support hub. Messages at cost on every plan.
Where it lands

On the customer’s timeline, and in your revenue number.

Links to
Everything skills-based routing does is linked to the contact and company record.
Rolls up to
Outcomes roll up to the revenue dashboard, by hub and channel.
Lifetime > $241
Skills-based routing · → Senior care
Open deal
Skills-based routing · → Deal owner
Language: Tamil
Skills-based routing · → Chennai team
After 9pm
Skills-based routing · → AI agent

Common questions

Growth and above, as part of the Support hub.

More in Support
UI
Unified inbox
Support
Every channel in one inbox, with the customer’s record beside every chat.
Explore the feature→
HD
Help desk and SLAs
Support
Tickets across every channel with priorities, SLAs, macros and breach alerts.
Explore the feature→
QR
Quality review
Support
AI scores tone, accuracy and policy on every conversation, not a 5% sample.
Explore the feature→

Your customers are already messaging you. Answer like a brand twice your size.

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