Support · Feature
Quality review
AI scores tone, accuracy and policy on every conversation, not a 5% sample.
app.hypermoat.io · Quality reviewLive
Inbox
Engage
Outreach
Support
CRM
Reports
Quality review
100%
reviewed
91
avg score
14
flagged
Priya · refund chat
Score 96
Ravi · warranty call
Score 71 · tone
AI agent · order status
Score 94
Neha · shade advice
Score 89
Product preview · example workspace
AI replies reviewed
100%
avg score
91
flagged
14
plan and up
Growth
Included in Support from the Growth plan
i
Results from live Hypermoat workspaces using quality review. Yours will depend on your audience and offer.
Use cases it powers
What you can do with quality review
01
100% coverage
Every chat and call.
02
Custom scorecards
Your rubric, your weights.
03
Coaching notes
Sent to the agent.
04
Reviewer queue
Low scores for a person.
05
AI agents too
Bots scored the same way.
06
Trends
By agent, topic and channel.
Channels
Available on
See pricing →—StarterNot included
✓GrowthIncluded
✓ProIncluded
Part of the Support hub. Messages at cost on every plan.
Where it lands
On the customer’s timeline, and in your revenue number.
Links to
Everything quality review does is linked to the contact and company record.
Rolls up to
Outcomes roll up to the revenue dashboard, by hub and channel.
Priya · refund chat
Quality review · Score 96
Ravi · warranty call
Quality review · Score 71 · tone
AI agent · order status
Quality review · Score 94
Neha · shade advice
Quality review · Score 89
Common questions
Growth and above, as part of the Support hub.
More in Support
UI
Unified inbox
Support
Every channel in one inbox, with the customer’s record beside every chat.
Explore the feature→
HD
Help desk and SLAs
Support
Tickets across every channel with priorities, SLAs, macros and breach alerts.
Explore the feature→
SR
Skills-based routing
Support
Route by order value, open deals, language and channel, using the customer record.
Explore the feature→