Support · Unified inbox
Every conversation in one inbox, with the whole customer beside it.
WhatsApp, Instagram, Messenger, TikTok, email, SMS, RCS, web chat and calls. An AI agent replies in seconds and hands off to a person with the full story.
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Inbox · Lumora Care42s first reply
Rahul: “Where is my order?”
AI replied with tracking · resolved
Sana: “Shade 04 in stock?”
Draft waiting for Priya
Meera: “Serum arrived broken”
Ticket #4471 · Care team · SLA 2h
Visitor on checkout, cart $28
Offered UPI and free shipping
Missed call from +91 98•••• 4410
Callback booked for 11:30
1,284
chats today
68%
solved by AI
94
QA score
Example workspace data
Faster replies without losing the thread.
01
AI agent with autonomy levels
Start at assist-only. Move to autopilot per topic when you trust it.
02
Skills-based routing
Route by order value, open deal, language or channel, using the customer record.
03
Help desk and SLAs
Tickets, priorities and SLAs across every channel, with breach alerts.
04
Quality review on every chat
AI scores tone, accuracy and policy on 100% of conversations.
05
Saved replies and macros
Shared replies with variables, in Hindi, English and Hinglish.
06
Voice and IVR
Inbound calls, IVR menus and missed-call callbacks in the same inbox.
Where it lands
On the customer’s timeline, and in your revenue number.
Links to
The contact’s record, their company, open orders, deals and past tickets.
Rolls up to
Revenue from chats that ended in an order, and churn saved on repeat customers.
Asked where order #LM-20311 is
Inbox · AI agent resolved in 42s
DM about shade 04
Assisted reply sent by Priya
Ticket #4471 opened, replacement sent
SLA met · QA 96
Paid $16 after the chat
Credited to the conversation
Customer story
Our team used to start every chat by asking for the order number. Now the order is already on screen, and the AI answers most of them before we even look.
PN
Verified customer
Priya Nair
Customer Care Lead, Kesar Kitchen
Common questions
Only where you let it. Each topic has an autonomy level, from suggest-only to autopilot, and every reply shows the context it used.
Keep exploring
Outreach →Prospecting, enrichment and sequences across email, LinkedIn, WhatsApp, SMS and calls. Every prospect is the same record your support and marketing teams see.Engage →Campaigns, flows and chatbots on every channel, plus comment-to-DM and click-to-WhatsApp ads. All measured in revenue, not open rates.CRM →Contacts, companies, deals, orders, tickets and custom objects on one timeline, synced with Shopify and HubSpot. Attribution shows which message made the money.
